kikriya's Privacy Policy
Your personal information matters to us. This policy explains in detail what data kikriya collects, how it is stored, and what measures are taken to protect your privacy.
Table of Contents
01 Definitions and Scope
This privacy policy ("Policy") is issued by the entity operating the kikriya platform ("we", "our"). It applies to kikriya's website, mobile application, and all related services. This Policy sets out specifically how personal data of users ("you", "your") is collected, processed, and protected.
In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, financial transaction details, and device-related information.
By using kikriya's services, you are considered to have agreed to all terms of this Policy. Our Terms and Conditions and this Policy complement each other — both documents should be read together.
This Policy applies to users residing in Bangladesh. If you access our services from another country, it is your own responsibility to ensure you are eligible to use them under your local laws.
02 Data Collection
kikriya collects two types of information from users — (a) information provided directly by the user, and (b) information generated automatically during use of the platform.
2.1 Information Provided Directly
Information you provide during account registration and use of services:
- Full name and date of birth (for age verification — the service is for users aged 21+)
- Mobile number and email address
- Mobile wallet details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- National ID or passport details for identity verification (KYC)
- Messages and complaints submitted to the support team via live chat or email
2.2 Automatically Collected Information
When you use our platform, the following information is logged automatically:
- IP address and device type (operating system, browser version)
- Session duration, pages visited, and navigation patterns
- Betting and gaming transaction history
- Login timestamps and location-related metadata
03 Purpose of Data Use
kikriya uses collected information only for the specific purposes listed below. Your data is not sold to third parties for marketing or commercial purposes.
- Account management: Creating your profile, verifying login, and ensuring account security.
- Transaction processing: Completing deposits and withdrawals securely and maintaining transaction records.
- Identity verification (KYC): To prevent fraud and misuse, and to verify age.
- Customer support: Providing proper assistance via 24/7 live chat and email.
- Service improvement: Analysing usage data to improve platform performance and usability.
- Security monitoring: Detecting unusual activity, account hacking attempts, or fraud.
- Legal compliance: Providing required information to authorities in accordance with applicable law.
- Communications: Sending account-related notifications, promotional updates, and policy changes (with your consent only).
04 Data Storage and Security
kikriya has adopted industry-standard technical and administrative measures to keep your personal information secure.
4.1 Technical Security
- SSL (Secure Socket Layer) encryption is used for all data transmission.
- Sensitive information (such as passwords) is stored using industry-standard hashing algorithms.
- Regular security audits are conducted on servers.
- Automatic alerts are triggered if suspicious activity is detected on an account.
4.2 Data Retention Period
Information is retained for as long as your account is active and for a defined period thereafter as required by law. When an account is closed or a deletion request is made, we take steps to delete personally identifiable information as soon as possible, though certain records may need to be retained for a set period due to legal obligations.
05 Sharing Data with Third Parties
kikriya does not sell, rent, or lease your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
5.1 Service Provider Partners
Necessary information is shared with specific partner organisations for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are bound to use the information only for the specified purpose, and confidentiality agreements are in place with them.
5.2 Legal Obligations
Information may be disclosed as needed to comply with court orders, valid requests from government authorities, or applicable law. We have no discretion in such disclosures.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such situations, and this Policy will continue to apply.
06 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the kikriya website and app.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from working properly.
- Functional cookies: Used to remember your preferences (language, display settings).
- Analytics cookies: Collect statistical data to understand how the platform is used.
6.2 Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may cause certain login and payment-related features to stop working.
07 Your Rights
You have certain important rights regarding your personal information, which kikriya respects:
- Right to access: You may request to know what information we hold about you.
- Right to correction: If your information is incorrect, you may request that it be corrected.
- Right to deletion: In certain circumstances you may request that your information be deleted (though it may not always be possible to delete all information due to legal obligations).
- Right to restrict processing: You may object to your information being used for specific purposes.
- Right to data portability: You may request your information in a structured format.
- Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email. You can also find information on setting personal limits and self-exclusion in our Responsible Gaming guidelines.
08 Privacy of Minors
All kikriya services are strictly for users aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.
Age is verified at registration, and if anyone opens an account with a false age, their account will be suspended and all associated information will be deleted.
If you become aware that a minor has opened an account on our platform, please notify our support team immediately.
09 Changes to This Policy
kikriya reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you via your registered email or through an in-platform notification.
If you continue using the service after changes have been made, it will be assumed that you have accepted the updated policy. We therefore recommend reviewing this page regularly. The date of each version will be noted at the top of the page under "Last updated".
For answers to common questions, you can visit our Frequently Asked Questions (FAQ) section, which covers various topics related to the platform.
10 Contact
If you have any questions, complaints, or data-related requests regarding this privacy policy, please get in touch with us:
- Live chat: Log in to the platform and chat with us directly, 24/7.
- Email: [email protected]
Our support team is ready to assist in both Bengali and English. Requests for data deletion or correction may require identity verification, which the support team will guide you through.