For ages 21+

kikriya's commitment to responsible gambling

Sports and casino entertainment should be a source of fun — not stress. kikriya believes that knowing your own limits and playing within them is what genuine enjoyment looks like. On this page we cover the age limit, self-control tools, and support options in detail.

21+ required Personal data protected 24/7 support Self-exclusion option

Age limit and core principles

To participate at kikriya, a player must be at least 21 years old.

21+

All casino and betting activity at kikriya is for persons aged 21 and above only. Participation by minors is strictly prohibited. No person may operate an account on behalf of a minor. We take age verification seriously and reserve the right to investigate any account we find suspicious.

Gambling is a form of entertainment, but it carries the risk of becoming an addiction. kikriya firmly believes that any gambling-related decision should be made with a clear head, within a set budget, and with full awareness. Reading our terms and conditions will give you a clear picture of what is permitted and what is not.

Avoid placing bets when you are under financial pressure, emotionally unsettled, or after consuming alcohol. Betting more to try to recover lost money — often called "chasing losses" — is a key sign of problem gambling.

Before you start playing, ask yourself a few questions: How much time and money am I prepared to spend? Am I playing today for fun, or for some other reason? Will I be able to stay composed if I lose? These questions will help you develop into a responsible player.

If at any point you feel that gambling is affecting other areas of your life — family, work, or health — contact us via 24/7 live chat or email. We are here for you without judgement.

Self-control tools

kikriya offers several features to help you stay in control of your own gambling experience.

Session time limit

Set in advance how long you will play in each session. Once that time is up, the platform will prompt you to take a break, so you do not lose track of time while playing.

Deposit limit

Set a maximum amount you can deposit into your account on a daily, weekly, or monthly basis. Once the limit is set, it cannot be exceeded.

Loss limit

Set the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed — this reduces the tendency to chase losses in a hurry.

Bet amount limit

Limit the maximum amount you place on any single bet. This is one of the simplest steps to avoid the temptation of large bets.

Break

Temporarily suspend your account for a few days or a few weeks. You will not be able to log in during this time, but the account will be reactivated automatically once the period ends.

Self-exclusion

Requesting long-term self-exclusion closes your account completely for a set period. There is no option to reactivate it during that time.

Warning signs of a problem

If any of the following signs appear in you or someone close to you, it is important to seek support.

A persistent urge to keep betting more to recover lost money, which is becoming hard to resist.
Hiding or lying about gambling to family, friends, or colleagues.
Repeatedly trying to stop gambling but failing, and feeling restless or irritable when unable to play.
Using money meant for household expenses, bills, or loan repayments to gamble.
Spending hours gambling while neglecting work, studies, or family responsibilities.
Losing interest in any activity other than gambling, and gambling dominating your thoughts every day.
Borrowing money or selling assets to fund gambling.
Depression, anxiety, or sleep problems that seem directly linked to gambling.

Experiencing these signs is not a weakness — it is a health matter. Seeking help in time takes courage. kikriya's FAQ section also has more information on responsible gambling.

Support options

You are not alone. Several support options are available to you.

kikriya live chat support

Our support team is available 24 hours a day, 7 days a week via live chat in both Bengali and English. Any request related to account limits, a break, or self-exclusion is processed immediately.

Contact by email

If you prefer to raise the matter confidentially, write to us by email. Our responsible gambling team provides support via email and keeps all your information completely secure.

Family and trusted people

Talk openly with family and close friends. Support from loved ones plays an important role in recovery. Letting someone close to you know means they can keep an eye on you and encourage you.

Professional counselling

In Bangladesh, professional support for managing addiction is available from mental health specialists and counsellors. Speak with a psychiatrist or psychologist. This is not a sign of weakness — it is a conscious step toward staying well.

Self-help methods

Keep a spending diary and review your own gambling patterns at the end of each week. Our About Us page has detailed information on kikriya's responsible gambling principles, which can help you stay aware.

Request self-exclusion

Fill in the form below and send it via live chat or email — our team will process it within 24 hours.

Self-exclusion request

Share these details with our support team via live chat or email.

Send these details to us via live chat or email. We will arrange to suspend your account within 24 hours. All your information is protected in accordance with our privacy policy.

kikriya's commitment

We are committed to ensuring not just entertainment, but a responsible environment.

Age verification system

Age verification is mandatory at registration. Through account reviews we ensure that no minor is able to use the platform. If verification is incomplete, the withdrawal process cannot be completed.

Data analysis and alerts

When our system detects unusual betting patterns, it automatically sends the player a responsible gambling message. This is not a penalty — it is an expression of our care.

Advertising policy

kikriya never targets minors with advertising and never uses messaging that presents gambling as a source of income. Our marketing is always directed at adult audiences.

Staff training

Every member of our support team is specially trained in responsible gambling management. They assist players without judgement and, when needed, complete the self-exclusion process promptly.

Frequently asked questions

Frequently asked questions about responsible gambling.

Yes, you will not be able to log in to your account or place any bets during the self-exclusion period. Your account cannot be reactivated before the period you chose has ended. Once the period is over, you can contact our support team to discuss reactivating your account.

Requests to lower a limit take effect right away. However, requests to increase a limit do not take effect immediately — a waiting period applies. This ensures that no one raises their limit on impulse.

Not directly. However, a family member or trusted person can contact our support team to raise their concerns. We take every such request seriously and will review the account if needed.

A break is temporary — usually a few days to a few weeks — and the account is reactivated automatically once the period ends. Self-exclusion is a stronger step — it is long-term, and even after the period ends, approval from the support team is required before the account can be reactivated.

Ask yourself a few simple questions: Am I spending more than my set budget? Do I feel compelled to bet more after a loss? Am I hiding my gambling from family? If the answer to any of these is "yes", speak with kikriya's 24/7 support team or let someone close to you know.

Any balance in your account at the time self-exclusion is activated will be available for withdrawal. Withdrawals typically take between 30 minutes and 3 hours. Our support team will guide you through the entire process.