kikriya Terms and Conditions

General Access and Eligibility

Accessing the kikriya platform and using its services means you have read and understood these terms and conditions in full and have agreed to be legally bound by them. These terms govern the relationship between kikriya and its users.

1.1 Age Requirement

Users must be at least 21 (twenty-one) years old to use any kikriya service. Providing a false age at registration will result in immediate account closure and deposited funds may be forfeited. kikriya may request relevant documents at any time to verify age.

1.2 One Person, One Account

Each person may open only one account. Operating multiple accounts by the same person or household, or from the same device or IP address, is strictly prohibited. If this rule is violated, kikriya reserves the right to close all related accounts and forfeit all balances.

1.3 Scope of Application

These terms apply equally to all services provided through the kikriya website, mobile app and other digital channels. For more information about our platform, visit the kikriya About Us page.

Account Registration and Verification

To open an account on kikriya, users must provide accurate and complete information. The name, mobile number and other details provided at registration are checked against identity verification at a later stage.

2.1 Accuracy of Information

All information provided at registration must be truthful, accurate and complete. If any details change later, the user is responsible for updating their account. If a transaction fails due to incorrect information, the user bears full responsibility.

2.2 Identity Verification (KYC)

When necessary, kikriya may request a copy of a National ID (NID), passport or other government-issued document to verify a user's identity. If the user does not cooperate with verification, withdrawals may be temporarily suspended.

2.3 Account Security

The user is solely responsible for keeping their username and password secure. If unauthorised access to the account is suspected, the kikriya support team must be notified immediately. Sharing login details with others is prohibited.

Deposit and Withdrawal Policy

kikriya uses popular mobile payment methods in Bangladesh for deposits and withdrawals. All transactions are completed in Bangladeshi Taka (৳).

3.1 Deposit Methods and Limits

bKash, Nagad, Rocket and Upay are accepted for deposits. The minimum deposit amount is ৳100 (per method). Once a deposit is completed, funds are automatically added to the account balance.

3.2 Withdrawal Methods and Limits

bKash, Nagad, Rocket and Upay can also be used for withdrawals. The minimum withdrawal amount is ৳500. Withdrawals generally take between 30 minutes and 3 hours to process. However, this may take longer if identity verification is incomplete or a security review is required.

3.3 Transaction Conditions

Every withdrawal request must be sent to the mobile number registered on the account — it cannot be sent to a third party's number. kikriya is not responsible for technical issues or payment gateway delays.

Bonuses and Promotional Offers

kikriya offers various types of bonuses and promotional offers from time to time. Each bonus has its own conditions, and winnings from a bonus cannot be withdrawn until those conditions are met.

4.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. To claim this bonus, the total bonus amount must be wagered 25 times before any winnings from it become eligible for withdrawal. For example, on a deposit of ৳1,000 the bonus will be ৳1,500 and the total balance will be ৳2,500; the wagering requirement on the bonus amount will be ৳1,500 × 25 = ৳37,500.

4.2 General Bonus Terms

• Withdrawals cannot be made before the bonus and its associated wagering requirements are met.
• Multiple bonuses cannot be combined at the same time unless a specific promotion states otherwise.
• If wagering requirements are not met within the specified time limit after a bonus is received, the bonus may be cancelled.
• kikriya reserves the right to suspend bonus privileges on any account found to be misusing the bonus system.

4.3 VIP Cashback

kikriya's VIP programme has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is available at each tier — up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. Weekly cashback is calculated based on the total net loss for the week (total bets minus total winnings). For example, if a Gold member's net loss in a week is ৳20,000, the cashback will be ৳20,000 × 0.7% = ৳140.

Betting and Gaming Rules

Specific rules apply to sports betting and casino games on kikriya, and every user must follow them.

5.1 Validity of Bets

Only bets that have been successfully confirmed are considered valid. If a bet is not confirmed for any reason, or a system error occurs, kikriya reserves the right to void or adjust that bet. Bets cannot be changed or cancelled after an event has started.

5.2 Odds and Results

Odds displayed on kikriya may change at any time. Results will be calculated based on the odds at the time the bet was confirmed. If an event is cancelled or suspended, kikriya will settle bets in accordance with standard rules.

5.3 Technical Errors

If an abnormal result appears in a game or bet due to a software or server error, kikriya reserves the right to void that round and refund the stake. kikriya is not liable for losses caused by technical errors.

Prohibited Activities and Fraud Prevention

kikriya is committed to maintaining a safe and fair environment. Any form of fraudulent or unethical activity is strictly prohibited.

6.1 List of Prohibited Activities

• Betting or gaming using bots, scripts or automated software.
• Creating multiple accounts to claim bonuses or other benefits.
• Placing opposing bets on the same event strategically to guarantee a return (arbitrage betting).
• Exploiting platform vulnerabilities or technical errors.
• Attempting to access another user's account or use their information.

6.2 Consequences

If any of the above activities are proven, the account will be permanently closed, all balances and bonuses will be forfeited, and legal action may be taken if necessary.

Privacy and Personal Data

kikriya treats the privacy of users' personal data with the utmost importance. Information collected at registration is used only for service delivery, identity verification and security. Our Privacy Policy explains in detail how your information is collected, stored and used.

7.1 Data Security

kikriya uses SSL encryption and modern security technology to keep user data secure. Personal data is not shared with third parties, except where required by law.

7.2 Cookies and Tracking

kikriya uses cookies to improve the platform and measure user experience. Continued use of the platform will be taken as consent to the use of cookies.

Responsible Gaming and Self-Restrictions

kikriya believes gaming is a form of entertainment that should be enjoyed responsibly. We are committed to preventing problem gambling. Read our Responsible Gaming Guidelines to learn how to keep yourself safe.

8.1 Self-Restriction Options

• Deposit Limits: Set a maximum daily, weekly or monthly deposit amount.
• Session Limits: Set a time limit for continuous gaming sessions.
• Self-Exclusion: The option to take a break from your account for a set period or permanently.

8.2 Protection of Minors

Use of kikriya by anyone under 21 is strictly prohibited. Parents can use parental control software to prevent minors from accessing the platform.

Account Closure and Service Suspension

kikriya reserves the right to temporarily or permanently close any user's account for any reason or no reason. However, an attempt is generally made to notify the user before closing an account.

9.1 Account Closure at User Request

If a user wishes to close their account, they can contact the kikriya support team. All pending withdrawals will be processed before the account is closed.

9.2 Inactive Accounts

An account may be marked as inactive if no transactions have taken place for 12 months or more. In this case, the user will be notified by email and given the opportunity to reactivate the account.

Limitation of Liability and Dispute Resolution

kikriya strives to operate its platform with the highest reliability. Even so, service disruptions may occur in some circumstances for which kikriya is not directly responsible.

10.1 Limitation of Liability

kikriya will not be liable for losses arising from internet disconnection, power outages, third-party payment gateway errors or force majeure events.

10.2 Dispute Resolution Process

If a user has a complaint about any matter, they should first contact kikriya's 24/7 support team via live chat or email. The support team provides service in both Bengali and English. General disputes are resolved through discussion. For answers to more detailed questions, see our FAQ page.

10.3 Applicable Law

These terms and any matters arising under them will be governed by the relevant applicable law.

Changes to Terms and Their Effect

kikriya reserves the right to change these terms and conditions at any time. For significant changes, an attempt will be made to notify users via their registered email or platform notifications.

11.1 Effect of Changes

Updated terms take effect from the date of publication. Continued use of the platform after a change will be considered acceptance of the new terms.

11.2 Partial Invalidity

If any part of these terms becomes invalid or unenforceable for any reason, the remaining parts will remain fully in effect.