Frequently Asked Questions
kikriya FAQ — Withdrawals, Verification, Casino and VIP
From opening an account at kikriya to withdrawing via bKash or Nagad, live casino games and VIP cashback — the most commonly asked questions and their direct, detailed answers are all here. If you cannot find the answer you need, contact our 24/7 live chat.
For ages 21 and over
Withdrawal: 30 minutes–3 hours
SSL secured
Support: 24/7
What's in this FAQ
Withdrawals
Withdrawal Questions
The most frequently asked questions about withdrawing money via bKash, Nagad, Rocket and Upay are answered here.
Withdrawal requests at kikriya are usually processed within 30 minutes to 3 hours. Whether you withdraw via bKash, Nagad, Rocket or Upay, the same timeframe applies. During busy periods it may take a little longer, but in most cases the money arrives within one hour. If you have a problem, contact live chat.
The minimum withdrawal limit at kikriya is ৳500. Requests below this amount will not be processed. Before withdrawing, log in to your account via kikriya login to confirm that any bonus conditions have been met.
Yes, kikriya's withdrawal system is active 24 hours a day, 7 days a week. You can withdraw on Fridays, Saturdays or any public holiday. Even if you submit a request at night, it is likely to be processed within 30 minutes–3 hours.
A "pending" withdrawal means the request is waiting to be verified. It is usually resolved within 3 hours. If more time has passed, contact kikriya's 24/7 live chat with your transaction ID. If your account verification is not complete, the withdrawal may be on hold — in that case, see the verification section below.
No. Under kikriya's rules, withdrawals must be made to a mobile wallet registered in the player's own name. Whether you use bKash, Nagad, Rocket or Upay, the number on your account must be your own and must match your National ID. This is mandatory for security.
Full details about kikriya's withdrawal process are available on the kikriya wallet page, where you will find complete information on deposit and withdrawal methods, limits and procedures. For the latest information, check the wallet section of your account directly.
Verification
Account Verification
The most frequently asked questions from players about account verification (KYC) at kikriya are answered here.
Verification at kikriya serves two purposes: first, to protect your account so that no one can withdraw funds without your permission; second, to ensure that players under 21 cannot participate. Once verified, withdrawals are processed faster and your account stays secure.
kikriya generally accepts a National ID (NID), birth registration certificate, passport or driving licence. The uploaded image must be clear and complete, showing all four corners, and the document must be valid. The fastest and easiest option is to verify with your NID, as it directly proves Bangladeshi citizenship.
Yes, kikriya uses SSL encryption to keep all information secure. Your ID details are used only for verification and are not shared with third parties. For full details, read the privacy policy, which clearly explains how information is stored and used.
When verification is rejected, the reason is usually given — for example, a blurry image, details that do not match your account, or an expired document. Upload a new, clear image accordingly and resubmit. If the problem continues, contact 24/7 live chat to find out the reason and get guidance.
You can deposit and start playing, but verification is required before you can withdraw. It is therefore best to complete verification right after your first deposit, so there is no delay when you want to withdraw. See the responsible gaming page for more information.
Casino
Casino and Table Games
Questions that new and experienced players alike have about roulette, baccarat and live dealer games are discussed here.
In roulette, a wheel has numbers from 0 to 36. You place a bet on a number, a colour (red/black), or odd/even, then the ball rolls and lands on the winning number. Betting on a single number pays more but has a lower chance of winning; betting on a colour carries less risk. Both European and live roulette are available at kikriya Casino.
Yes, kikriya's live casino works well on both Android and iOS devices. Live dealer tables from Evolution, Pragmatic Play Live and Ezugi run at normal speed in a mobile browser too. For the best experience, use a stable internet connection (4G or Wi-Fi).
In baccarat, the side — "Player" or "Banker" — whose point total is closest to 9 wins. You can bet on either side or on a "Tie". Card values: Ace = 1, 2–9 = face value, 10/J/Q/K = 0. If the total has two digits, only the right-hand digit counts as the score (e.g. 15 counts as 5). It is a simple, fast-paced game.
In a live dealer game, a real person (the dealer) deals cards or spins the wheel via live video stream from a studio or casino. You watch on screen, place your bets and see the result instantly. It is the closest thing online to playing at a real table.
Bet limits for table games at kikriya vary by table. Some tables start with very low bets — suitable for new players — while high-stakes tables let experienced players place larger bets. The bet limits for each table are shown on screen before you enter the game lobby.
RTP (Return to Player) is the percentage of every ৳100 wagered that is paid back on average over the long term. For example, Fortune Tiger has a maximum RTP of 96.81%. However, this is an average across millions of spins — the result of each individual round is completely random. Choosing games with a higher RTP is sensible, but it does not guarantee a win.
VIP
VIP Benefits
kikriya's five-tier VIP program — all your questions answered about weekly cashback, tier upgrades, and exclusive benefits.
The kikriya VIP program has five tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%), and Diamond (1.2%). The higher your tier, the higher your cashback rate. Visit the kikriya VIP page for more details.
Weekly cashback is calculated on your total net loss for the week — that is, a set percentage of what remains after subtracting total winnings from total losses. Example: a Gold member with a net loss of ৳20,000 in one week — ৳20,000 × 0.7% = ৳140 cashback. This cashback reflects the maximum rate for that tier.
VIP levels at kikriya are based on your consistency and activity. The more active you are — in slots, live casino or sports betting — the sooner you can move to the next level. Each level brings additional benefits, faster processing and improved service.
Yes, kikriya VIP members receive a number of extra benefits. Higher-level members get priority withdrawal processing, a dedicated account manager and access to exclusive promotions. From Bronze to Diamond, the range of benefits grows wider at every step.
Weekly cashback is added to your account at the end of the week. Once it appears in your account balance, it can generally be used for play. Read the Terms and Conditions or ask via live chat for specific conditions on withdrawing or using cashback.
At the Diamond tier you can receive up to 1.2% cashback on your weekly net loss — kikriya's highest rate. However, you must have a net loss that week to qualify; cashback does not apply in a winning week. Diamond members also enjoy other exclusive benefits.
Didn't find the answer you were looking for?
kikriya's support team is available in Bengali and English, seven days a week, twenty-four hours a day. Contact us via live chat or email for quick, straightforward answers.
Live Chat
Log in to the site and get instant help at any time. Support is available in Bengali.